At Be Tru, we want you to love your purchase. If you are not completely satisfied with your order, we’re here to help.

Return Eligibility

We accept returns and exchanges within 14 days of delivery.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed
  • Be in original condition with tags attached
  • Include original packaging when possible
  • Not be marked as final sale

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Items showing signs of wear or damage caused by the customer

Return Process

To start a return, please contact our support team with:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged or incorrect)

Once your request is approved, return instructions will be provided.

Exchanges

If you would like to exchange an item for a different size or product, please contact us before sending your return. Exchanges are subject to product availability.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days depending on your payment provider.

Shipping charges are non-refundable unless the item received was incorrect or damaged.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it as quickly as possible.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

  • Check your bank account again
  • Contact your payment provider or bank
  • Processing times may vary depending on your financial institution

If you still need assistance, please contact us.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Be Tru

Email: support@betru.com

Phone: +1 (000) 000-0000

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM