Thank you for shopping with Be Tru. We are committed to delivering your order quickly and securely. Please review our Shipping Policy below for important information regarding order processing, shipping times, and delivery.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing times may be extended during high-demand periods, sales, or holidays.

Shipping Times

Estimated shipping times may vary depending on your location:

  • Domestic Shipping: 5–10 business days
  • International Shipping: 7–21 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free shipping promotions may be offered on qualifying orders for a limited time.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your shipment status.

Please allow up to 48 hours for tracking information to update after shipment.

International Shipping

We may offer international shipping to select countries. Customers are responsible for any customs fees, import duties, or taxes applied by their local government.

Be Tru is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment.

Lost or Delayed Packages

While we work with trusted shipping carriers, Be Tru is not responsible for shipping delays, lost packages, or delivery issues caused by the carrier.

If your package appears lost or significantly delayed, please contact the shipping carrier first. You may also contact our support team for assistance.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Be Tru

Email: support@betru.com

Phone: +1 (000) 000-0000

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM